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Frequently Asked Questions

We are here to answer the burning questions in your mind.

Don't forget, you can download the GRIND app in the Apple App Store or Google Play Store.

Have a different question?

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I AM NEW TO THE GRIND WILL SOMEONE HELP ME OUT?


Yes. We recommend all new guests arrive no later than 15 minutes before their first class.

This ensures you will be properly guided throughout the studio and properly set up for classes.

HOW DO I BOOK MY FIRST TIMERS CLASS?

Simply make an account on thegrindmpls.com, or download our app. Select the package or membership that best suits your schedule ,choose your class and book! Remember your first two classes are on us!

HOW SOON CAN I BOOK MY CLASS?

Set your alarms!

Every Sunday at 4:00pm, classes for the upcoming Tuesday-Monday go LIVE for bookings.

DO I HAVE TO RESERVE A SPOT IN CLASS?


Yes. This ensures you are able to get into a class along with selecting a position that you are comfortable with.

We do accept walk-ins but cannot guarantee a spot in class.

IS THERE A CANCELATION POLICY?

If you cancel your class 12 hours before your class time it will be credited back to your account with no penalty.

Cancelling your class after the 12-hour window will result in a loss of credit if using a credit package and/or a $12 late cancellation for membership owners.

** No-shows will results in a loss of credit and additional $12 no-show fee.

WHAT AMENITIES ARE OFFERED?

Three fully stocked showers, community spaces to relax before or after class, water filling station, 24-hour security, and convenient street or ramp C parking. If Parking in ramp C, you may enter through the backdoor of the T3 building.

DO YOU HAVE LOCKER ROOMS?

We have one shared locker room, that includes two showers and 40 lockers. You are welcome to place your items in the lockers or cubbies that are located in in the cycle studio, in the sculpt/stretch studio, or in our lobby.

WHERE CAN I CHANGE BEFORE OR AFTER CLASS?

Our locker room is gender neutral, but our restrooms and showers offer ample space for one to change before or after classes.

WHAT IF I AM RUNNING LATE?

The Grind will hold your spot until two minutes before class start time.

At the two minute mark, we will release your spot to a guest if there is a waitlist.

If you are running late, call us!

If you are running late for your cycle class, you will be escorted into the studio space after song one, no one is allowed to enter the cycle studio space after song two has begun. This is for our instructors and riders safety...and more importantly, we do not want the vibe to be interrupted.

WHAT IS YOUR AGE LIMITATIONS?

The minimum age is 13 years old and you must be 4’11” tall at a minimum.

If you are under age 18, you may not ride unless a parent or guardian signs a waiver for you in person. Parents: please note that music played by instructors in classes may contain profanity. It is always a good idea to chat with the staff to determine which instructor would be the best match for your young one.

ARE THE CLASSES FOR EVERYONE?


Absolutely. We are here to make you feel successful while pushing you outside your comfort zone, but more importantly listen to your body, if it does not feel right, do not do it. . Take a break when you need to and remember to give yourself grace.

It is recommended to consult with a medical professional before starting a new workout routine.